I forget why I'm not often tooting stuff from Medium, but this is too good, and sums up all my wibblies about admins who want to keep shitty users around and the admins who love them (hyperbolically speaking, of course): https://medium.com/humane-tech/the-immortal-myths-about-online-abuse-a156e3370aee
I don't quite buy every aspect of the arguments but most are pretty solid and the free speech one is lovely to see laid out so bluntly. ^_^
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